Shipping Policy

Thank you for shopping with Silver Star Wholesale! We are committed to providing a smooth and reliable shipping experience. Below are the details of our shipping policy.

1. Shipping Methods and Rates

  • Shipping Methods: We offer various shipping methods to accommodate different needs and preferences. Shipping options and rates will be presented at checkout based on your location and the weight of your order.
  • Shipping Rates: Shipping costs are calculated based on the shipping method selected, the destination, and the weight of the package. You will see the shipping cost during the checkout process before finalizing your order.

2. Processing Time

  • Order Processing: Orders are typically processed within 1-2 business days of receipt. During peak periods or holidays, processing times may be longer. We will notify you if there are any significant delays.
  • Order Confirmation: Once your order is processed, you will receive an email confirmation with a tracking number to monitor your shipment.

3. Delivery Time

  • Domestic Shipping: Delivery times vary based on the shipping method selected and your location. Estimated delivery times are provided at checkout and may range from 3-7 business days.
  • International Shipping: Delivery times for international orders vary depending on the destination country and customs processing. Estimated delivery times are provided at checkout and may range from 7-21 business days.

4. Shipping Restrictions

  • Locations: We ship to most locations within [country] and internationally. If you are located in a restricted area, we will contact you to discuss alternative shipping options.
  • P.O. Boxes: We may not be able to deliver to P.O. Box addresses. Please provide a physical address for shipping.

5. Shipping Issues

  • Incorrect Address: It is your responsibility to provide accurate shipping information. We are not liable for packages delivered to incorrect or incomplete addresses provided by you. If a package is returned due to an incorrect address, you may be responsible for additional shipping charges.
  • Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact our customer service team at sales@silverstarwholesale.com as soon as possible. We will assist you in resolving the issue and may offer a replacement or refund depending on the circumstances.

6. Tracking Your Order

  • Tracking Information: Once your order has shipped, you will receive a confirmation email with a tracking number. Use this number to track your shipment on the carrier’s website.

7. Customs and Duties

  • International Orders: For international orders, you may be subject to customs duties, taxes, or fees imposed by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the shipping cost.

8. Contact Us

If you have any questions or concerns about our shipping policy or need assistance with your order, please contact us at sales@silverstarwholesale.com. We are here to help and ensure that your shipping experience is as smooth as possible.

Thank you for choosing Silver Star Wholesale.