Returns Policy

We want you to be completely satisfied with your purchase from Silver Star Wholesale. If for any reason you are not fully satisfied, we offer a 100-day return policy.

1. Return Eligibility

  • Timeframe: You have 100 days from the date of receipt to return items.
  • Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached. Products that have been damaged or used cannot be returned.

2. How to Initiate a Return

  • Contact Us: To start the return process, please contact our customer service team at sales@silverstarwholesale.com. Provide your order number and details about the item(s) you wish to return.
  • Return Authorization: Our team will provide you with a Return Authorization Number (RAN) and instructions on how to return the item(s).

3. Return Shipping

  • Shipping Costs: You are responsible for the return shipping costs unless the return is due to a defect or error on our part. In such cases, we will provide a prepaid return shipping label.
  • Packaging: Please securely package the item(s) and include the Return Authorization Number. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee receipt of your returned item.

4. Refunds and Exchanges

  • Refunds: Once we receive and inspect the returned item(s), we will process your refund. Refunds will be issued to the original payment method within 5-7 business days.
  • Exchanges: If you wish to exchange an item, please follow the return process and place a new order for the desired item(s). The new order will be subject to our standard processing times.

5. Non-Returnable Items

  • Sale and Clearance Items: Items purchased on sale or marked as clearance are non-returnable. These items are final sale and cannot be exchanged or refunded.
  • Customized or Personalized Products: Customized or personalized items are also non-returnable.

6. Contact Us

If you have any questions about our return policy or need assistance with a return, please contact our customer service team at [your-email@example.com] or [your-phone-number]. We are here to assist you and ensure a smooth return process.

Thank you for shopping with Silver Star Wholesale.